Effective Date: [20/04/2025]
Website: www.makersandmerch.co.za
Business Name: Makers & Merch
At Makers & Merch, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. What Information We Collect
When you browse our site or place an order, we may collect the following information:
- Personal Info: Your name, email address, phone number, shipping address, and billing details.
- Order Details: Products you’ve purchased, custom design requests, and communication related to your order.
- Device Info: IP address, browser type, operating system, and how you interact with our site (via cookies and analytics).
- Payment Info: We do not store your credit card or payment details. Payments are securely processed through trusted third-party payment gateways.
2. How We Use Your Information
We use your data to:
- Process your orders and deliver your products.
- Respond to your questions, design requests, or customer service needs.
- Send order confirmations, updates, and occasional promotional emails (only if you opt in).
- Improve our website’s performance and your shopping experience.
3. Sharing Your Information
We do not sell your personal information to third parties.
However, we may share limited information with:
- Trusted service providers who help with shipping, payment processing, marketing, or analytics.
- Legal authorities if required to comply with laws or protect our rights.
4. Cookies & Tracking
We use cookies to:
- Remember your preferences and shopping cart.
- Improve website performance through analytics tools (like Google Analytics).
- Deliver relevant ads (if advertising is enabled in future).
You can adjust cookie settings in your browser at any time.
5. Data Protection
We take your privacy seriously and implement measures to safeguard your data. While no system is 100% secure, we follow best practices to prevent unauthorized access or misuse.
6. Your Rights
If you’re a South African resident, you have the right to:
- Request access to the personal data we have about you.
- Ask us to correct or delete your data.
- Withdraw consent for marketing emails at any time.
Just send us an email at info@makersandmerch.co.za and we’ll assist you.
7. Third-Party Links
Our site may link to third-party websites (e.g., payment portals, social media, or affiliate products). We’re not responsible for the privacy practices of these sites, so we recommend reviewing their policies.
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or for legal reasons. We’ll post the updated version here with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
📧 Email: info@makersandmerch.co.za
🌐 Website: www.makersandmerch.co.za